Action Plan for the Establishment of a One-Stop Shop (OSS) for Building Renovation in Prishtina
The Kosovan action plan developed within the framework of the RenovAID project aims to lay the groundwork for the establishment of a One-Stop Shop (OSS) for the Municipality of Prishtina. The document presents the strategic goals the OSS can serve in the energy-efficient renovation of residential buildings, the services it can provide, and how it can be developed into an operational model adapted to local conditions.
The document is structured around three main pillars: first, it summarises the experiences of existing OSS models; second, it analyses the situation in Prishtina — including relevant policy targets, existing barriers, needs, and a stakeholder influence-interest matrix; third, it outlines a detailed action plan for the practical establishment of the OSS. The document proposes a suitable model, presents the value proposition of the services, and outlines the necessary legal background along with related cost and revenue plans.
The action plan also sets out the steps for implementation in detail: it covers staff recruitment and training, building partnerships, and communication aimed at activating target groups, as well as establishing a physical office and IT infrastructure. The document concludes with a summary package of recommendations for the next steps.
đź“„ The action plan is available for download here: Action Plan for the Establishment of an One Stop Shop for Building Renovation in Prishtina
